Following the tragedy at Travis Scott’s music festival Astroworld on Friday (November 5), BetterHelp and Travis Scott teamed up to provide therapy to victims and concertgoers for a month following the aftermath. It’s a partnership that popular TikTok therapist @therapyden says is exploiting those who sign up for the therapy by having their “data-mined.”

Others on social media say that one month is not long enough for adequate therapy.

Now, the online therapy website and its CEO are firing back.

The company’s website states there is no “sponsorship or brand deal between BetterHelp and Travis Scott.” Additionally, CEO Alon Matas wrote in a letter to BuzzFeed that “BetterHelp and

Travis together will cover the costs to provide a month of free therapy by licensed therapists so people in need can get professional help,” and claimed the Houston rapper is not getting paid in any way.

RadarOnline reports that Travis’ record label Cactus Jack is covering the therapy costs.

Investigators are still trying to determine exactly what happened, but the incident occurred when “the crowd surged towards the stage, crushing those at the front who were unable to escape,” local fire chief Sam Peña said.

The incident broke out just after 9 p.m. CST. An estimated 50,000 people attended the sold-out event at NRG Park.

Video recordings of the event show Travis on stage looking confused as an ambulance with flashing lights moves into the densely packed crowd.

Concertgoers reportedly rushed the stage to escape the chaos, causing panic, while the situation worsened when security personnel were overwhelmed, police say.